The Terms of Service (TOS) provided on this website have been translated automatically for your convenience. While we have made every effort to ensure the accuracy of the translation, there may be discrepancies, inaccuracies, or differences in meaning between the translated TOS and the original Czech version. In the event of any conflicts or inconsistencies, the original TOS, as written in its native language, shall prevail and be the authoritative source for any legal enforcement or interpretation. We strongly recommend that you consult the original TOS or seek legal advice if you have any questions or concerns regarding the content of the translated TOS.

General Terms and Conditions

The provision of services is further governed by the GTC (General Terms and Conditions) available at [GTC address].

Privacy Policy

The company FELDSAM s.r.o., with registered office at Meteorologická 792/29, Libuš, 142 00 Praha 4, ID No.: 29060958 (hereinafter referred to as the "Company") declares that all personal data of users and visitors is treated confidentially and in accordance with the Regulation (EU) 2016/679 (GDPR) and the Act No. 110/2019 Coll., on the processing of personal data.
The Company protects the personal data of users and by default processes only the list of services ordered and billing data, while all such accesses are recorded and monitored, which makes it possible to check at any time whether unauthorized access to users' personal data has occurred. Other personal data is only processed by the Company when directly requested by users. The Company does not pass on personal data to any third parties, with the exception of data passed on to domain name registrars.
The personal data of users are stored on the Company's own servers in the data centre of Česke Radiokomunikací a.s., Skokanská 2117/1, Břevnov, 169 00 Prague 6, ID No.: 24738875, meeting the conditions of the TIER 3+ standard and are protected according to modern standards. Communication between users and the Company's web tools is secured by SSL/TLS encryption.

The Company reserves the right to collect the following user data:

Customers are persons who have ordered hosting services through feldhost.com and use the Company's hardware and software resources to operate their applications, websites, email, databases and other related services.
When placing an order, the Company requires the following information: person's name, email, phone number, billing address, other identification data (ID number) and password created by the customer.
The customer can change, add or delete his/her account information by logging into the Customer Center. The customer can also create additional accounts and enter the personal data of colleagues or employees. Deletion of all data stored by the applications, including personal data, is possible upon an active request received by the Company's customer service at support@feldhost.cz. The deletion of all data is irreversible.
Third party payment gateways are used for certain types of payments (e.g. credit card payments). Credit card numbers or other sensitive payment data are always processed by a third party payment gateway and the Company does not store or have access to credit card numbers or other sensitive payment data.
Customer email addresses shall be deemed to have been obtained in connection with the provision of the Service and the Customer acknowledges that, subject to the foregoing, commercial communications regarding the Company's services may be sent to such email addresses.

Visitors are persons who have visited the feldhost.com website and other information sites used by the Company and where the Company may automatically collect information such as IP address, browser type, operating system type and approximate location of the user.
The Company also stores information obtained from questionnaires or similar forms and information from web server logs (logs). This information is retained for a period of five (5) years. The Company shall be entitled to provide the data referred to above to the relevant government authorities upon request.

Customers and visitors are collectively referred to in these terms and conditions as users.

In order to improve the quality of service, cookies are stored on users' devices to identify the user's device, to provide or offer personalized services, to optimize the Company's website, and for third party services such as Seznam, Google, social networks and others.
The User hereby acknowledges that the Company may use some or all types of cookies, and consents to our storing cookies on the User's device from which the User accesses the Company's website.
In the event of disagreement, the user should stop accessing the Company's website or modify their web browser settings to block cookies, which allows them to refuse to accept all or some cookies. If all cookies are blocked, it is possible that some of the Company's services may not work.
Already at the time of the user's visit, the Company's website may use cookies if the web browser is not set to block cookies. User consent is not required to use technical cookies.

Complete data, including backups, are deleted within 30 days after the termination of the hosting service or server and invoice data is retained only for the shortest possible time in accordance with applicable law.
The user may request rectification, erasure, restriction or object to the processing of personal data, as well as the right to data portability, at support@feldhost.cz. There is no automated decision-making, including profiling.

Complaints can be filed with the Office for Personal Data Protection in Prague, which is the supervisory authority.

Concluding provisions

By using the Company's services, the user expresses his/her informed, free, specific and unambiguous expression of will that he/she is aware of the processing of personal data in accordance with these terms and conditions. The Company is entitled to unilaterally modify these terms and conditions in accordance with applicable law, which it will inform customers of in advance by e-mail.

These terms will come into force on 1 March 2023.

If you have any questions, you may contact the Company at support@feldhost.cz.